Journal of Human Resources Management and Labor Studies

Training Measures Used to Improve Employees’ Ability to Cope with Challenges Posed by New Advances in Technologies in North Rift Region Kenya
Emily V. Kiboss

Abstract
Telkom Kenya is a communications industry that has experienced great challenges due to unprecedented advancement of technology that include the emergence of cellular and wireless telephones that has not only posed great challenges to its traditional cable technology has also made it to suffer huge losses and impending privatization. The study therefore sought to investigate the relationship between the measures used by Telkom Kenya, North Rift Region to improve its employees’ job performance and their ability to embrace and/or cope with new technologies during periods of change. The following Null hypotheses were tested for significance at 0.05 level: (i) there are no measures adopted by Telkom Kenya to improve the employees’ ability to cope with the demands of new technologies, and (ii) there is no significant relationship between the measures used to improve the employees’ ability to cope with the demands of new technologies and adequate human resources adopted to meet Telkom’s expansion into new programmes. Data collected from respondents using Telkom Kenya Employees Questionnaire (TKEQ) were analysed using both descriptive and inferential statistics with the help of the computer package Statistical Package for Social Sciences (SPSS) and presented in percentages and Chi-square (X2). The findings of the study showed that several training measures were used by Telkom Kenya to improve the employees’ performance and ability to cope with new technologies. The study concludes that the employees felt that the forms of training seemed relevant in improving their performance of current duties but failed to prepare them to cope with the new technological changes. In view of these findings, the study recommended that organizations such as Telkom Kenya should prioritize employee training programmes tailored to prepare employees cope with new technological changes and put modern resources to benefit both the organization and its employees.

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